How Review Pilot protects and uses personal data.

This policy covers the public website, customer and admin panels, NFC/QR redirects, product orders, subscriptions and connected services.

Complete overview

How Review Pilot protects and uses personal data.

Clear, practical information designed to help you make a decision and find the next step without searching across the site.

Current service information

This page explains the operating framework in plain language. Mandatory law and individually agreed contractual terms take priority.

Company and contact details

Legal entity: Home to Home, Inhaber: Ince
Legal form: Einzelunternehmen
Address: Bahnhofstrasse 7, 6330 Cham, ZG, Switzerland
Email: [email protected]
UID: CHE-395.064.247
Registration: CH-170.1.012.298-0

Controller and contact

Home to Home, Inhaber: Ince is responsible for the processing described here. Privacy requests can be sent to [email protected]; general enquiries can be sent to [email protected].

Policy version: 31 July 2026
Website: https://rvwpilot.com
Business address: Bahnhofstrasse 7, 6330 Cham, ZG, Switzerland

Data we process

The data depends on how you use Review Pilot and is limited to what is needed for the requested service.

Account, organization, team and security data
Order, invoice, delivery, subscription and payment-status data
Business locations, Google connection identifiers, reviews and reply drafts
NFC/QR product identifiers, redirect destinations and privacy-reduced scan events
Support messages, audit records, device and session information

Sources and connected services

We receive data directly from you, from your browser or device, and from services you deliberately connect.

Google Business Profile when you authorize an account and map a location
Stripe for payment confirmation, billing and subscription status; Review Pilot does not store full card numbers
Swiss Post or another selected carrier for shipment and tracking events
OpenAI when an eligible user asks the platform to prepare an AI-assisted reply

Purposes and legal grounds

We process data to perform contracts, comply with law, protect the service and pursue legitimate operational interests. Consent is used where required.

Create accounts, operate products and deliver paid services
Process orders, payments, shipping, returns and customer support
Synchronize authorized Google locations and reviews
Prevent abuse, investigate incidents and maintain auditability
Send optional marketing only where a valid choice or consent exists

Processors, disclosures and international transfers

Personal data is not sold. It is shared only with processors, connected platforms and authorities when necessary and legally permitted.

Hosting, database, email and security providers
Stripe, Google, OpenAI and shipping providers for the functions you use
Professional advisers or authorities where a legal obligation applies
Appropriate contractual and technical safeguards are used for transfers abroad

Optional Google Analytics 4 measurement

If you allow optional analytics, we use Google Analytics 4 to understand website visits, product interest, shopping-cart activity, confirmed purchases and submitted enquiries. The Google script is not loaded before your opt-in.

Measurement may include a cookie identifier, browser and device information, page paths, product references, quantities and transaction references
Our event integration does not intentionally send names, email addresses, postal addresses, form contents, payment details or signed URL parameters
Advertising storage, Google signals and advertising personalization are disabled in this integration
You can withdraw consent using Privacy choices; this stops future measurement and removes accessible Analytics cookies
Google processes technical connection data when its service is contacted; information: https://policies.google.com/technologies/partner-sites

Cookies, security and retention

Essential cookies support login, CSRF protection, language, appearance and the shopping cart. Optional measurement or marketing cookies require the applicable choice.

Scan events are normally retained for 400 days
Audit records are normally retained for 730 days
Email delivery logs and failed-job records are normally retained for 90 days
Order and accounting records may be kept longer where law requires it
Access controls, encryption in transit and security logging protect the service

Your rights and complaints

Subject to Swiss data protection law and, where applicable, the GDPR, you may request access, correction, deletion, restriction or portability and may withdraw consent.

We may verify identity before fulfilling a request
Mandatory retention and overriding legal grounds may limit deletion
You may complain to the Swiss Federal Data Protection and Information Commissioner or the competent local authority
Disconnecting Google stops future synchronization; existing legally required records may remain

Still need a direct answer?

Send one concise message with the relevant account, product or order details. The request can then be routed correctly.

For account-specific support, write from the email address used for your Review Pilot account.

Email Review Pilot Open customer panel