TERMS OF SERVICE
These terms apply to the website, physical NFC/QR products, the customer platform, paid plans and related support services.
Clear, practical information designed to help you make a decision and find the next step without searching across the site.
Current service information
This page explains the operating framework in plain language. Mandatory law and individually agreed contractual terms take priority.
The services are offered by Review Pilot. By placing an order, creating an account or using a product, you accept these terms and the policies linked from them.
You must provide accurate information, protect your login methods and ensure that team members act with the organization’s permission.
Product descriptions and the final checkout summary form the basis of an order. Prices, taxes, delivery fees and discounts are shown before payment.
Lead times are estimates unless a binding date is expressly confirmed. Risk and remedies for loss or damage follow mandatory law and the shipping policy.
NFC and QR products use a permanent Review Pilot address whose authorized destination can be managed in the customer panel.
Hardware purchases and software subscriptions are separate. Plan limits and included functions are shown before subscription.
You retain responsibility for business data, links, logos, review replies and instructions submitted to the service.
We operate the service with reasonable care but cannot guarantee uninterrupted availability of networks, APIs or third-party platforms.
We may suspend access for security threats, non-payment or serious breach. Material policy changes are published with an updated version date.
Send one concise message with the relevant account, product or order details. The request can then be routed correctly.
For account-specific support, write from the email address used for your Review Pilot account.