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RIGHT OF WITHDRAWAL

Withdrawal rights for distance contracts.

The applicable right depends on the customer’s country, mandatory consumer law and whether the product is standard or personalized.

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Complete overview

Withdrawal rights for distance contracts.

Clear, practical information designed to help you make a decision and find the next step without searching across the site.

Current service information

This page explains the operating framework in plain language. Mandatory law and individually agreed contractual terms take priority.

Company and contact details

Legal entity
Home to Home, Inhaber: Ince
Legal form
Einzelunternehmen
Address
Bahnhofstrasse 7, 6330 Cham, ZG, Switzerland
UID
CHE-395.064.247
Registration
CH-170.1.012.298-0
01

Switzerland and EU/EEA distinction

Swiss law does not provide a general statutory withdrawal right for ordinary online purchases. Where EU/EEA consumer law applies, a consumer generally has 14 days to withdraw from a distance contract.

  • Our voluntary return policy may offer additional rights in Switzerland
  • Mandatory local consumer protections cannot be waived by these terms
02

Withdrawal period

For goods, the applicable 14-day period normally starts when the consumer or a designated third party receives the goods. For services, it normally starts when the contract is concluded.

  • A clear notice sent before the deadline is sufficient
  • Keep proof that the notice was sent
03

How to exercise the right

Send an unambiguous statement to [email protected] with your name, address, order number, order and delivery dates, the products concerned and a clear statement that you withdraw.

  • A specific form is not required unless mandatory law says otherwise
  • We will acknowledge the request and provide return instructions
04

Effects and return costs

Where withdrawal is valid, eligible payments are reimbursed using the original method. We may wait for the goods or proof of return where the law permits.

  • The customer bears direct return costs when informed in advance, unless we agree otherwise
  • The customer may be responsible for diminished value caused by handling beyond what is necessary to inspect the product
05

Exceptions

The statutory right may not apply to goods made to the customer’s specifications or clearly personalized, and may end for fully supplied digital services after the required express consent and acknowledgement.

  • Custom-branded plates and cards may fall within the personalized-goods exception
  • A defect claim is separate and remains available under mandatory law
06

Model withdrawal notice

To: Home to Home, Inhaber: Ince, Bahnhofstrasse 7, 6330 Cham, ZG, Switzerland, [email protected]. I hereby withdraw from the contract for the following goods/services: [description]. Ordered on: [date]. Received on: [date]. Name and address: [details]. Date: [date].

  • Electronic notices do not require a handwritten signature
  • Only include information needed to identify the contract

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