RETURNS & REFUNDS
This policy applies to physical Review Pilot products. Mandatory warranty and withdrawal rights always take priority.
Clear, practical information designed to help you make a decision and find the next step without searching across the site.
Current service information
This page explains the operating framework in plain language. Mandatory law and individually agreed contractual terms take priority.
For standard products, you may request a voluntary return within 30 days after delivery if the item is unused, clean, undamaged, complete and in its original packaging.
Custom-made or clearly personalized products are generally excluded where law permits. Used, damaged, incomplete or activated standard products may be refused under the voluntary policy or subject to a reduction for loss of value.
Report visible shipping damage as soon as possible, ideally within 48 hours, with the order number and clear photographs. Contact support first for NFC or QR issues.
Email [email protected] with the order number, reason, product condition and relevant photos or video. Wait for return instructions and the correct return address.
Customers normally pay return shipping for a voluntary return or change of mind. We inspect returned products before approving the final remedy.
Approved refunds are issued to the original Stripe payment method. We aim to process them promptly and within any mandatory deadline after receipt or proof of return.
Cancelling a paid plan stops renewal at the end of the current period. Started periods are normally not refunded unless required by law or a confirmed billing or service error applies.
Send one concise message with the relevant account, product or order details. The request can then be routed correctly.
For account-specific support, write from the email address used for your Review Pilot account.