Review Pilot Guide
Activate an NFC or QR product
Assign the secure product identity to the correct business and managed destination.
Complete the task
Follow the steps in order. Each change remains under your control.
- 1
Open Products and enter the secure activation code exactly as supplied.
- 2
Assign the product to the correct business and location, then choose the supported destination.
- 3
Save and test both NFC tap and QR scan before placing the product.
Successful result
Both NFC and QR open the expected managed destination and the product shows as activated.
If the result is different
Run these checks before sending a support request.
Keep the activation code private until assignment is complete.
If the code is rejected, verify letters and confirm it was not already assigned.
Related questions
Short answers that clarify rules and expected behaviour.
How do I activate a product?
Sign in, open Products, enter the secure five-letter activation code supplied with the product, assign the correct business and location, configure the destination and run the test.
Where can I find the activation code?
The secure five-letter code is supplied with the physical product. Keep it private until the product is assigned to the correct account and business.
What should I check if NFC or QR does not open?
Test both NFC and QR with another compatible phone, confirm the product is activated and assigned, then verify that its managed destination is valid. Contact support with the product code if the issue continues.
Still need account-specific help?
Tell us the account email, product or order number and the exact step that failed. Do not send passwords, card data or secret keys.