Review Pilot Guide
Change a managed product destination
Update an eligible destination without replacing the printed QR code or NFC product.
Complete the task
Follow the steps in order. Each change remains under your control.
- 1
Open Products and select the activated item.
- 2
Edit the supported destination and verify the address before saving.
- 3
Test the unchanged NFC and QR product after the update.
Successful result
The permanent product address remains unchanged and now opens the new destination.
If the result is different
Run these checks before sending a support request.
Only eligible managed destinations can be changed.
Always test before returning the product to customer use.
Related questions
Short answers that clarify rules and expected behaviour.
Can I change the destination after installation?
Yes, for eligible managed products. An authorised user can change the destination without rewriting the NFC chip or reprinting the QR code.
How do I activate a product?
Sign in, open Products, enter the secure five-letter activation code supplied with the product, assign the correct business and location, configure the destination and run the test.
What should I check if NFC or QR does not open?
Test both NFC and QR with another compatible phone, confirm the product is activated and assigned, then verify that its managed destination is valid. Contact support with the product code if the issue continues.
Still need account-specific help?
Tell us the account email, product or order number and the exact step that failed. Do not send passwords, card data or secret keys.